Refund & Cancellation Policy

14-day money-back guarantee

If DocuFlint isn't right for you, request a full refund within 14 days of your first payment on any new subscription — no questions asked.

Renewals

For renewal charges, we'll consider refunds requested within 7 days of the renewal if the paid features weren't used in that period. Where local consumer law gives you more rights, those apply.

How to cancel

• Self-serve: go to your Account page and choose Manage subscription → Cancel.
• By email: write to support@docuflint.com from your account email.

Cancellation stops future renewals. You keep paid access until the end of the current billing period, then your account returns to the Free plan.

How to request a refund

Refunds are processed by our payment provider, Paddle. Request one at paddle.net using the email on your receipt, or email support@docuflint.com with your account email and order number. Approved refunds go back to the original payment method, usually within 5–10 business days. See also Paddle's refund policy.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and returns.